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Can I use Divisions to Have two distinct operations (full distinct staff) under the same Organization?

  • 1.  Can I use Divisions to Have two distinct operations (full distinct staff) under the same Organization?

    Posted 06-05-2025 18:15

    dkprado | 2019-05-13 15:53:28 UTC | #1

    I'm studying to break my operation into two minor and parted away groups, or subsets. I was wondering if using Divisions I could accomplish that, under the same organization.

    I want contact lists contents to be kept apart from one group to other, and also people and performance management / monitoring, queues watching and so forth.

    Is that possible? What else could I accomplish by using Divisions in those terms?

    Thanks a lot.


    Alford_Anthony | 2019-05-14 15:38:07 UTC | #2

    It does sound like what you want to do can be done with divisions. If you haven't already read the article about it, go here

    The key idea is that a user gets permissions to do actions only on SOME objects in the system, instead of on ALL objects in the system.


    dkprado | 2019-05-15 12:54:12 UTC | #3

    Thanks for the reply. I'll dig into this article and this should be enough. I'm excited about this feature. I'm hoping that migrating permissions from to Home division to a new division will have a good support from the new tools.


    system | 2019-06-15 12:54:15 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 5138