Hi Team,

We have one business requirement as below.

For DNIS no: 1234XXX adjust max acceptance calls to 5, i.e. when call receiving >=5 calls, then, play busy prompt to ask caller call again later, then end the call.   

Please suggest the logic, how this can be achievable.

Thanks,

Sharad

Hi Sharadkumar,

you will have to create a data action that is using POST /api/v2/analytics/queues/observations/query . After that you can use this data action in Architect to get the number of waiting customers. Then a switch- / a descion-block should do the job.

Best regards
Christoph

Body for request:
{
  "filter": {
    "type": "and",
    "clauses": [
      {
        "type": "and",
        "predicates": [
          {
            "type": "dimension",
            "dimension": "queueId",
            "operator": "matches",
            "value": "${input.queueID}"
          },
          {
            "type": "dimension",
            "dimension": "mediaType",
            "operator": "matches",
            "value": "voice"
          }
        ]
      }
    ]
  },
  "metrics": [
    "oWaiting"
  ]
}

Hi Team,

We have one business requirement as below.

For DNIS no: 1234XXX adjust max acceptance calls to 5, i.e. when call receiving >=5 calls, then, play busy prompt to ask caller call again later, then end the call.   

Please suggest the logic, how this can be achievable.

Thanks,

Sharad