Hi Sharadkumar,
you will have to create a data action that is using POST /api/v2/analytics/queues/observations/query . After that you can use this data action in Architect to get the number of waiting customers. Then a switch- / a descion-block should do the job.
Best regards
Christoph
Body for request:
{
"filter": {
"type": "and",
"clauses": [
{
"type": "and",
"predicates": [
{
"type": "dimension",
"dimension": "queueId",
"operator": "matches",
"value": "${input.queueID}"
},
{
"type": "dimension",
"dimension": "mediaType",
"operator": "matches",
"value": "voice"
}
]
}
]
},
"metrics": [
"oWaiting"
]
}
------------------------------
Christoph Domaschke
CRONBANK AG
------------------------------
Original Message:
Sent: 07-07-2024 09:30
From: Sharadkumar Pujari
Subject: Can we adjust max acceptance calls to 5 for the particular DID in Genesys cloud.
Hi Team,
We have one business requirement as below.
For DNIS no: 1234XXX adjust max acceptance calls to 5, i.e. when call receiving >=5 calls, then, play busy prompt to ask caller call again later, then end the call.
Please suggest the logic, how this can be achievable.
Thanks,
Sharad
#ArchitectureandDesign
#Telephony
------------------------------
Sharadkumar Pujari
AIG Global Operations, Inc.
------------------------------