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Can we change the summary template for Conversation summary in Agent Copilot ACW

  • 1.  Can we change the summary template for Conversation summary in Agent Copilot ACW

    Posted 06-05-2025 19:27

    Ajax | 2025-01-06 07:22:24 UTC | #1

    Hi Guys, I am using Agent Copilot to summarize the conversation in the ACW. But I want this summary of the conversation in some specific template . Can we customize the prompt for the LLM so that it will return the summary in the defined format ? Also, can we change this as per the Copilot i.e. different summary template for different queues/copilots ?


    system | 2025-02-06 07:22:58 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 31051