Vinay | 2017-06-12 09:37:15 UTC | #1
Hi,
In IVR, collect input step can we take as #.For example press 1 for sales, press 2 for marketing and # (pound sign) to repeat the option. I request you to provide the information.
tim.smith | 2017-06-12 13:45:50 UTC | #2
You can set the DTMF key (0-9, *, #) on each menu option in Architect. https://help.mypurecloud.com/articles/dtmf-speech-recognition-settings-menu-choices/
system | 2017-07-13 13:46:00 UTC | #3
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