Genesys Cloud - Main

Hello Everyone,

We need to control the call recording based on the group of persons. Is it possible? If anyone know the solution please share your answers. Please assist on this.

In the recording policy, you can select users under "Matching Criteria".
Is that what you mean?

Hello Everyone,

We need to control the call recording based on the group of persons. Is it possible? If anyone know the solution please share your answers. Please assist on this.

Thanks for your Help. Recording Policies specify which interaction recordings to retain or delete right. But I don't want that, My Expectation is Some Agents call should be record and some agents call shouldn't record. How can I achieve that features via Group of Agents.

In the recording policy, you can select users under "Matching Criteria".
Is that what you mean?

Hello Everyone,

We need to control the call recording based on the group of persons. Is it possible? If anyone know the solution please share your answers. Please assist on this.

Ahhh! Gotcha.
Create a role that has the recording permission (Conversation->Call->Record, I believe) and remove that permission from the default role(s).
Then just give the role to the users who you want to be able to record.
HTH

Thanks for your Help. Recording Policies specify which interaction recordings to retain or delete right. But I don't want that, My Expectation is Some Agents call should be record and some agents call shouldn't record. How can I achieve that features via Group of Agents.

In the recording policy, you can select users under "Matching Criteria".
Is that what you mean?

Hello Everyone,

We need to control the call recording based on the group of persons. Is it possible? If anyone know the solution please share your answers. Please assist on this.

Thank you for all your assist. That answers help me to create and manage Group wise allowing call recording. One More Question, Is it possible to One Group of members can not view the other group members recording? Restrict Recording view access between Groups. For Example, We have Group1 and Group2 two groups. Group1 users recording only access to group1 members and restrict to view group2 members. Is it Possible via Roles or Policies without using Division?

Ahhh! Gotcha.
Create a role that has the recording permission (Conversation->Call->Record, I believe) and remove that permission from the default role(s).
Then just give the role to the users who you want to be able to record.
HTH

Thanks for your Help. Recording Policies specify which interaction recordings to retain or delete right. But I don't want that, My Expectation is Some Agents call should be record and some agents call shouldn't record. How can I achieve that features via Group of Agents.

In the recording policy, you can select users under "Matching Criteria".
Is that what you mean?

Hello Everyone,

We need to control the call recording based on the group of persons. Is it possible? If anyone know the solution please share your answers. Please assist on this.

Please see https://help.mypurecloud.com/articles/access-control-transactional-objects/
Division is likely your most convenient way to partition between the 2 groups.  The permission Recording > Recording Segment > View also works with conditions on Users and Queues, but that will mean that you maintain the right set of users or queues associated to each of the 2 groups all the time in such group-specific roles.

Thank you for all your assist. That answers help me to create and manage Group wise allowing call recording. One More Question, Is it possible to One Group of members can not view the other group members recording? Restrict Recording view access between Groups. For Example, We have Group1 and Group2 two groups. Group1 users recording only access to group1 members and restrict to view group2 members. Is it Possible via Roles or Policies without using Division?

Ahhh! Gotcha.
Create a role that has the recording permission (Conversation->Call->Record, I believe) and remove that permission from the default role(s).
Then just give the role to the users who you want to be able to record.
HTH

Thanks for your Help. Recording Policies specify which interaction recordings to retain or delete right. But I don't want that, My Expectation is Some Agents call should be record and some agents call shouldn't record. How can I achieve that features via Group of Agents.

In the recording policy, you can select users under "Matching Criteria".
Is that what you mean?

Hello Everyone,

We need to control the call recording based on the group of persons. Is it possible? If anyone know the solution please share your answers. Please assist on this.

Ahhh! Gotcha.
Create a role that has the recording permission (Conversation->Call->Record, I believe) and remove that permission from the default role(s).
Then just give the role to the users who you want to be able to record.
HTH

Thanks for your Help. Recording Policies specify which interaction recordings to retain or delete right. But I don't want that, My Expectation is Some Agents call should be record and some agents call shouldn't record. How can I achieve that features via Group of Agents.

In the recording policy, you can select users under "Matching Criteria".
Is that what you mean?

Hello Everyone,

We need to control the call recording based on the group of persons. Is it possible? If anyone know the solution please share your answers. Please assist on this.

Well, I didn't really say no.  Whether using users or queues as your permission condition is tolerable or not would be a judgement call -- you will need to factor in considerations such as how many users or queues you have in your groups, and how often these changes.

Ahhh! Gotcha.
Create a role that has the recording permission (Conversation->Call->Record, I believe) and remove that permission from the default role(s).
Then just give the role to the users who you want to be able to record.
HTH

Thanks for your Help. Recording Policies specify which interaction recordings to retain or delete right. But I don't want that, My Expectation is Some Agents call should be record and some agents call shouldn't record. How can I achieve that features via Group of Agents.

In the recording policy, you can select users under "Matching Criteria".
Is that what you mean?

Hello Everyone,

We need to control the call recording based on the group of persons. Is it possible? If anyone know the solution please share your answers. Please assist on this.

Ahhh! Gotcha.
Create a role that has the recording permission (Conversation->Call->Record, I believe) and remove that permission from the default role(s).
Then just give the role to the users who you want to be able to record.
HTH

Thanks for your Help. Recording Policies specify which interaction recordings to retain or delete right. But I don't want that, My Expectation is Some Agents call should be record and some agents call shouldn't record. How can I achieve that features via Group of Agents.

In the recording policy, you can select users under "Matching Criteria".
Is that what you mean?

Hello Everyone,

We need to control the call recording based on the group of persons. Is it possible? If anyone know the solution please share your answers. Please assist on this.

You'll need to create group-specific roles then.  For example, something like "Supervisor for group A" role with permission recording > recording segment > view and condition with Users = (set of users in Group A).  Then repeat for each group.

Ahhh! Gotcha.
Create a role that has the recording permission (Conversation->Call->Record, I believe) and remove that permission from the default role(s).
Then just give the role to the users who you want to be able to record.
HTH

Thanks for your Help. Recording Policies specify which interaction recordings to retain or delete right. But I don't want that, My Expectation is Some Agents call should be record and some agents call shouldn't record. How can I achieve that features via Group of Agents.

In the recording policy, you can select users under "Matching Criteria".
Is that what you mean?

Hello Everyone,

We need to control the call recording based on the group of persons. Is it possible? If anyone know the solution please share your answers. Please assist on this.

Hello Everyone,

We need to control the call recording based on the group of persons. Is it possible? If anyone know the solution please share your answers. Please assist on this.

Hello Everyone,

We need to control the call recording based on the group of persons. Is it possible? If anyone know the solution please share your answers. Please assist on this.