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  • 1.  Can We Keep CoPilot Summary Participant Data Longer Than 60 Days?

    Posted 09-15-2025 23:45

    CoPilot Auto Summary Participants Data is available in the Genesys User Interface for 60 days only before it is purged. Is there any way to extend this timeframe to longer? This would help with incidents, complaints, reportable breaches etc.

    Cheers,


    #Reporting/Analytics

    ------------------------------
    Deepa Galaiya
    Product Owner, Customer Interactions
    ------------------------------


  • 2.  RE: Can We Keep CoPilot Summary Participant Data Longer Than 60 Days?
    Best Answer

    Posted 09-16-2025 14:46

    Hello Deepa,

    This is a limitation with data retention. 

    From https://help.mypurecloud.com/articles/view-participant-data-attributes/

    Time to live (TTL) is 60 days for participant data. After 60 days, the data can only be accessed when exported.

    If you would like to have this changed, I would recommend submitting a Feature Request on the Product Ideas Lab.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Can We Keep CoPilot Summary Participant Data Longer Than 60 Days?

    Posted 09-16-2025 17:48

    Thanks Jason, 

    Submitted DARAR-I-2572

    Ability to Keep CoPilot Summary | Genesys Cloud Ideas Portal

    Cheers



    ------------------------------
    Deepa Galaiya
    Product Owner, Customer Interactions
    ------------------------------

    Original Message


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