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  • 1.  Can you explain the in queue flow?

    Posted 01-04-2017 17:29
    No replies, thread closed.

    When does it do the logic and where is it created?



  • 2.  RE: Can you explain the in queue flow?

    Posted 01-05-2017 22:02
    No replies, thread closed.

    Hello Shanti,

     

    Please see  the following Resource Center article about in-queue call flows.  It should answer your questions.

     

    https://help.mypurecloud.com/articles/queue-call-flows/

     

    Please let us know if you need additional assistance.

     

    Thank you!



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