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Hello All -  I had a requirement of adding Email Taglines which should be dynamic (Planning to ask Business to add Tag lines to a Data Table) and then by virtue of substitutions , we can insert it Dynamically using the combination of DT / Architect/ Substitution and Canned Response. And it works for the Auto-Response , but the problem is when I try to use it in Canned Response, it will not work, because Canned Response cannot read it from Data Table, Anyone has any solution for this.

Here is the screenshot of the Auto-Response:-

And when I try to use this for canned response as an agent, it's not working, Does anyone have any idea how to read data from Data Table and use it in Canned Response:-

Thanks

Hi Shakti,

Can you provide a bit more information on what format the Canned Responses have been created for the data table? 

Hello All -  I had a requirement of adding Email Taglines which should be dynamic (Planning to ask Business to add Tag lines to a Data Table) and then by virtue of substitutions , we can insert it Dynamically using the combination of DT / Architect/ Substitution and Canned Response. And it works for the Auto-Response , but the problem is when I try to use it in Canned Response, it will not work, because Canned Response cannot read it from Data Table, Anyone has any solution for this.

Here is the screenshot of the Auto-Response:-

And when I try to use this for canned response as an agent, it's not working, Does anyone have any idea how to read data from Data Table and use it in Canned Response:-

Thanks

@Samuel Jillard, this is how it is.

Hi Shakti,

Can you provide a bit more information on what format the Canned Responses have been created for the data table? 

Hello All -  I had a requirement of adding Email Taglines which should be dynamic (Planning to ask Business to add Tag lines to a Data Table) and then by virtue of substitutions , we can insert it Dynamically using the combination of DT / Architect/ Substitution and Canned Response. And it works for the Auto-Response , but the problem is when I try to use it in Canned Response, it will not work, because Canned Response cannot read it from Data Table, Anyone has any solution for this.

Here is the screenshot of the Auto-Response:-

And when I try to use this for canned response as an agent, it's not working, Does anyone have any idea how to read data from Data Table and use it in Canned Response:-

Thanks

@Samuel Jillard, this is how it is.

Hi Shakti,

Can you provide a bit more information on what format the Canned Responses have been created for the data table? 

Hello All -  I had a requirement of adding Email Taglines which should be dynamic (Planning to ask Business to add Tag lines to a Data Table) and then by virtue of substitutions , we can insert it Dynamically using the combination of DT / Architect/ Substitution and Canned Response. And it works for the Auto-Response , but the problem is when I try to use it in Canned Response, it will not work, because Canned Response cannot read it from Data Table, Anyone has any solution for this.

Here is the screenshot of the Auto-Response:-

And when I try to use this for canned response as an agent, it's not working, Does anyone have any idea how to read data from Data Table and use it in Canned Response:-

Thanks

Hello Shakti,

For this to work you need save Email_Tagline_English and Email_Tagline_Spanish as Participant Data, then it will work when you add Canned Responese to your conversation.

It doesn't work if you automatically add a signature to the e-mail from the e-mail configuration.

@Samuel Jillard, this is how it is.

Hi Shakti,

Can you provide a bit more information on what format the Canned Responses have been created for the data table? 

Hello All -  I had a requirement of adding Email Taglines which should be dynamic (Planning to ask Business to add Tag lines to a Data Table) and then by virtue of substitutions , we can insert it Dynamically using the combination of DT / Architect/ Substitution and Canned Response. And it works for the Auto-Response , but the problem is when I try to use it in Canned Response, it will not work, because Canned Response cannot read it from Data Table, Anyone has any solution for this.

Here is the screenshot of the Auto-Response:-

And when I try to use this for canned response as an agent, it's not working, Does anyone have any idea how to read data from Data Table and use it in Canned Response:-

Thanks