matthew | 2017-06-20 14:26:15 UTC | #1
Hi, having trouble with a user based filter sending to /api/v2/analytics/conversations/details/query :
{ "interval": "2017-06-19T23:00:00.000Z/2017-06-20T23:00:00.000Z", "order": "asc", "orderBy": "conversationStart", "paging": { "pageSize": 25, "pageNumber": 1 }, "conversationFilters": [ { "type": "and", "predicates": [ { "type": "dimension", "dimension": "userId", "operator": "matches", "value": "7b5f1f47-70f9-41b2-b023-e036461c7971" } ] } ] }
I get the error :
Dimension userId is not valid in context CONVERSATION
I would have hoped this would be possible to filter conversations by a particular agent. Any workaround?
thanks.
Matthew
tim.smith | 2017-06-20 14:34:40 UTC | #2
The user ID isn't a property of the conversation. You need to use segment filters. For more information, see the Conversation Detail Query article.
matthew | 2017-06-20 14:39:16 UTC | #3
Great, thanks for pointing me in the right direction!
system | 2017-07-21 14:39:54 UTC | #4
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