Shruti_Pathak | 2020-10-01 09:56:48 UTC | #1
Hi,
When I am starting the webChat, the chat is getting connected but when the screen share is requested and the user accepts the screen share request, the agent sees a blank screen and then the screen share ends automatically. When I checked my console, I am getting the errors put below:
Cannot read property 'requestContent' of undefined
core.js:4002 ERROR TypeError: Cannot read property 'getNodeId' of undefined at n.<anonymous> (jsapi-startSharing-40c37917.js:297) at n.r.emit (cobrowse-jsapi-v1.js?deploymentKey=pdUh8rwOpE5ZoHpaNbTjwme7NxWFGzX9:31) at d (jsapi-startSharing-40c37917.js:128) at n.handleCobrowseEvent (jsapi-startSharing-40c37917.js:128) at n.handleCobrowseEvent (jsapi-startSharing-40c37917.js:147) at l.e (jsapi-startSharing-40c37917.js:127) at l.r.emit (cobrowse-jsapi-v1.js?deploymentKey=pdUh8rwOpE5ZoHpaNbTjwme7NxWFGzX9:31) at t (jsapi-startSharing-40c37917.js:125) at u.s.processCobrowseEvent (jsapi-startSharing-40c37917.js:125) at b (jsapi-startSharing-40c37917.js:125) defaultErrorLogger @ core.js:4002 push.../../node_modules/@angular/core/fesm5/core.js.ErrorHandler.handleError @ core.js:4050 next @ core.js:26759 schedulerFn @ core.js:23735 push.../../nodemodules/rxjs/esm5/internal/Subscriber.js.SafeSubscriber.__tryOrUnsub @ Subscriber.js:194 push.../../nodemodules/rxjs/esm5/internal/Subscriber.js.SafeSubscriber.next @ Subscriber.js:132 push.../../nodemodules/rxjs/esm5/internal/Subscriber.js.Subscriber._next @ Subscriber.js:76 push.../../nodemodules/rxjs/esm5/internal/Subscriber.js.Subscriber.next @ Subscriber.js:53 push.../../nodemodules/rxjs/esm5/internal/Subject.js.Subject.next @ Subject.js:47 push.../../node_modules/@angular/core/fesm5/core.js.EventEmitter.emit @ core.js:23719 (anonymous) @ core.js:26278 push.../../node_modules/zone.js/dist/zone.js.ZoneDelegate.invoke @ zone.js:391 push.../../node_modules/zone.js/dist/zone.js.Zone.run @ zone.js:150 push.../../node_modules/@angular/core/fesm5/core.js.NgZone.runOutsideAngular @ core.js:26215 onHandleError @ core.js:26278 push.../../node_modules/zone.js/dist/zone.js.ZoneDelegate.handleError @ zone.js:395 push.../../node_modules/zone.js/dist/zone.js.Zone.runTask @ zone.js:198 push.../../node_modules/zone.js/dist/zone.js.ZoneTask.invokeTask @ zone.js:498 invokeTask @ zone.js:1693 globalZoneAwareCallback @ zone.js:1719
Can you please look into the errors and let me the know the reason behind it?
Thanks, Shruti
anon28885283 | 2020-10-02 06:05:50 UTC | #2
There's a similar post about an error on CoBrowse which might be related.
In any case, please open a support ticket to Care so they investigate if it's a bug.
https://help.mypurecloud.com/articles/contact-genesys-cloud-care/
system | 2020-11-02 06:05:52 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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