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  • 1.  Cannot Turn On Outbound Campaign

    Posted 07-01-2021 03:09
    No replies, thread closed.
    When adding contacts to a campaign in Admin > Outbound > Campaign Management > Campaigns and hit the 'On' Button I get a error saying 'No Callable Contacts'
    The agent can dial the numbers manually so I am not sure what is missing
    #Outbound

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    Daniel Buxton
    Acquire BPO
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  • 2.  RE: Cannot Turn On Outbound Campaign

    Posted 07-05-2021 16:52
    No replies, thread closed.
    Could be many things.  First remove any filters and DNC that are on the campaign to see if that is the problem.  Then check the dialable times under the Dialer settings to see if they are outside of the times you expect.  Finally, turn off automatic time zone matching and see if that is interferring.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


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