I can't find myself(Tao SONG) in the "people", but I can log in as an agent. when I test an inbound call, I can pick up the inbound call as an agent. I can see the interaction in the performance, but my name is gray, not highlight. Could you help me for this issue.

Hi Tao,

It looks to be a permission issue. Ensure you have the Directory > User > View permission assigned for the necessary divisions.

Thanks and Regards,

Original Message:
Sent: 06-05-2024 05:42
From: Tao Song
Subject: can't find myself in the "people" , but I can log in as an agent.

I can't find myself(Tao SONG) in the "people", but I can log in as an agent. when I test an inbound call, I can pick up the inbound call as an agent. I can see the interaction in the performance, but my name is gray, not highlight. Could you help me for this issue.

#Unsure/Other

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Tao Song
Orange Business Services Hong Kong Ltd
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