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  • 1.  can't find myself in the "people" , but I can log in as an agent.

    Posted 06-05-2024 05:42
    No replies, thread closed.

    I can't find myself(Tao SONG) in the "people", but I can log in as an agent. when I test an inbound call, I can pick up the inbound call as an agent. I can see the interaction in the performance, but my name is gray, not highlight. Could you help me for this issue.


    #Unsure/Other

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    Tao Song
    Orange Business Services Hong Kong Ltd
    ------------------------------


  • 2.  RE: can't find myself in the "people" , but I can log in as an agent.
    Best Answer

    Posted 06-09-2024 10:16
    No replies, thread closed.

    Hi Tao,

    It looks to be a permission issue. Ensure you have the Directory > User > View permission assigned for the necessary divisions.

    Thanks and Regards,



    ------------------------------
    Sriram L
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    Original Message


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