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Can't transfer call to secureflow if call was monitored

  • 1.  Can't transfer call to secureflow if call was monitored

    Posted 2 days ago

    Hello,

    I had problem that if call was monitoring  it fail to transfer call to secure flow.

    Could anyone can suggest this, is it possible to drop the monitor user by action before transfer to secureflow.

    Thanks,

    Jakkapan


    #Routing(ACD/IVR)

    ------------------------------
    Jakkapan Kerdpan
    [NTT]
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