beliczazsolt | 2024-08-05 14:07:45 UTC | #1
Hi all, has anyone tried to use the PUT operation on the queue? It worked well previously but Genesys recently added canned response settings to queues and now my PUT operation deletes it. i checked the UI, the API handles it with the PUT, something like this: cannedResponseLibraries: {mode: "None", libraryIds: []}
Now i tried to the JAVA SDK and there is no such set operation to configure this in the PUT. it should be something like "setCannedResponseLibraries" but there is nothing like that Am I missing something or the SDK somehow doesnt have this option? it shouldnt be the same because the SDK is auto generated based on the API, isnt it? I have the very latest java SDK version 206.0.0. Zsolt
Jerome.Saint-Marc | 2024-08-06 16:41:01 UTC | #2
Hello,
I think the ability to configure Canned Responses at Queue level is recent. And based on what you describe, it is likely that the cannedResponseLibraries property is still tagged as internal on the API endpoint (annotations in the code).
Could you please open a ticket with Genesys Cloud Customer Care and report the issue? We need to go through this process so Support can ask engineering to make the correct modifications if this was a miss, and notify you if the property is yet to be made available/visible.
Regards,
beliczazsolt | 2024-08-06 16:53:33 UTC | #3
thats what i suspected so i already raised a genesys case yesterday. hopefully this can be sorted shortly otherwise the PUT operation can have serious negative consequences. thanks, Zsolt
Jerome.Saint-Marc | 2024-08-06 16:56:09 UTC | #4
Thank you.
Regards,
system | 2024-09-06 16:57:04 UTC | #5
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