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Capturing SLA information based on skills

  • 1.  Capturing SLA information based on skills

    Posted 06-05-2025 19:21

    Abhijeet | 2020-12-02 15:22:48 UTC | #1

    Hello Team,

    I am looking to get the SLA information based on skill name, for example how many calls are answered within 45 sec for a particular RequestedSkillid.

    Currently we have the tool configuration based on the queue level and not the skill levels , so how I can get this information.

    Thanks,

    Abhijeet Hivarkar

    system | 2021-01-02 15:22:52 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 9422



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