Sosy | 2024-10-19 04:51:06 UTC | #1
Hi,
I'm trying to recreate some mimic we had on a Chatbot widget built on Genesys Engage and Cards seems to answer fine to what we're looking for. I'm following the examples on this page: https://developer.genesys.cloud/commdigital/textbots/examples/botconnector-card-example (please add some images to represent what Cards on the examples should look like...) but I'm receiving an odd error.
This is my ReplyMessage:
{ "replymessages": [ { "type": "Structured", "content": [ { "contentType": "Card", "card": { "title": "Ecco le carte di tuo interesse. Su quale di queste vuoi ricevere informazioni?\r\n", "description": "Ecco le carte di tuo interesse. Su quale di queste vuoi ricevere informazioni?\r\n", "image": "", "defaultAction": { "type": "Postback", "text": "Carta non presente", "payload": "Carta non presente" }, "actions": [ { "type": "Postback", "text": "****8069", "payload": "****8069" }, { "type": "Postback", "text": "****8051", "payload": "****8051" }, { "type": "Postback", "text": "****7947", "payload": "****7947" }, { "type": "Postback", "text": "Carta non presente", "payload": "Carta non presente" } ] } } ] } ], "confidence": 1, "botState": "MoreData", "intent": "72", "parameters": { "conversationId": "149ecd6b-eb52-455e-9aad-4c6b43d14299" } }
It seems fine to me (however I'm not entirely sure as I do not know what keys are mandatory and what not, is there any guide for it?) but I get the following error: "Failure to find a conversation to send reply. - NoMatchError"
Note that if I change "Card" to "Button" or whatever, for example, I do not receive the above Error but I only get the message "MoreData - 72"
What am I missing?
Thanks!
system | 2024-11-10 12:41:59 UTC | #2
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