Legacy Dev Forum Posts

AnhVuTuan | 2023-05-09 09:46:32 UTC | #1

Hi team, Our system are genesys and google dialogflow es. I create a intent with enable webhook to handle custom payload. My google fulfilment webhook will return the response below:

{
  "response": {
    "fulfillmentMessages": [
      {
        "payload": {
          "genesys_carousel": [
            {
              "actions": [
                {
                  "text": "",
                  "type": "Postback"
                }
              ],
              "defaultAction": {
                "payload": "link",
                "text": "",
                "type": "Postback"
              },
              "description": "Button link",
              "title": "ButtonLink"
            }
          ],
          "genesys_quick_replies": [
            {
              "text": "Yes"
            },
            {
              "text": "No"
            }
          ],
          "genesys_prompt": "Is there anything else"
        }
      }
    ]
  }
}

The problem are the genesys show not correct order and the quick replies also not working Actual result:

1. Is there anything else?
2. carousels card show
3. quick replies not show

Expect result:

1. carousels card show
2. Is there anything else?
3. quick replies "Yes" "No"

Anything implementation I missing here? Does I return in payload of fulfillmentMessages is correct place? I see in fulfillmentMessages also have card and quickReplies can I use this?

system | 2023-06-09 09:47:16 UTC | #2

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