a5-suzuki | 2024-05-15 08:10:02 UTC | #1
Hello.
In order to set the call end time to the CRM, when state="disconnected" with purpose="customer" is received in the participants data, it is judged as "end of external call". However, there were cases where state="disconnected" did not come. Please tell us the specifications of the cases in which state="disconnected" does not come.
Example 1: state="disconnected" does not come when an external call is terminated, but state="terminated" comes after the after call work (wrap-up code input) is completed. Example 2: state="terminated" is received at the end of the call (before the after call work input).
Thanks, Ayako
system | 2024-06-14 10:50:45 UTC | #2
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