Speed22 | 2017-09-27 16:49:42 UTC | #1
Hi There!
I am totally noob in PureCloud systems and I need to know how can I get the CDR to bill the calls. We have a billing system to make some cost analysis but I don't know where I can find the CDR.
For example, I need to know the amount of money I expend in outgoing calls by extension (easy part) and the same for incoming calls and divide the cost by group. We have a toll free that is attended by a simple IVR to direct the calls for different groups (i.e - "press 1 for sale, press 2 for support").
Any help will be great!
Thanks in advance!
tim.smith | 2017-09-27 16:57:04 UTC | #2
You'll want to use the Analytics APIs to get conversation details. The Developer Tools Analytics Query Builder can be used to assist you in designing your queries. There's also an open source project that you may find useful: https://github.com/MyPureCloud/open-data-exporter. It even has a CDR report example config that you could customize to your needs.
edit: Also, just in case you aren't familiar, be sure to look through the OOTB reports to see if they fit your needs: https://help.mypurecloud.com/articles/about-reports/
Speed22 | 2017-09-27 17:08:15 UTC | #3
Thanks a lot Tim. I'll be take a look and talk to you later.
system | 2017-10-28 17:12:24 UTC | #4
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 1870