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  • 1.  CDR

    Posted 04-15-2025 16:10
    No replies, thread closed.

    Are there CDR reports available?  Is there a filter for inbound International calls?  Thx.  (I am unfamiliar with reporting and where it is located on GCX)


    #Reporting/Analytics

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    Tim Strong Bear
    Telecom Engineer
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  • 2.  RE: CDR

    Posted 04-15-2025 16:41
    No replies, thread closed.

    Hey Tim,

    I have moved your question to the Reporting and Analytics community to help you get some answers. You can see some of the reports available by navigating to Performance > Workspace.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: CDR
    Best Answer

    Posted 04-22-2025 07:02
    No replies, thread closed.

    Hi Tim,

    I don't believe there is an International Calls filter as such, but you can filter on the ANI in Performance Interactions:

    • You can use partial numbers that start from the beginning of the number. Numbers can optionally include the country code: 1317222 or 317222 are valid partial searches. However, you cannot search for a partial string that occurs in the middle of a number. For example, if the entire number is 3172223333, then 7222 is an invalid search.


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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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