Certification and Training

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  • 1.  Certification Voucher

    Posted 10-12-2024 08:35

    Hi Community

    the last week i took my certification exam of GCP and unfortunately i didn´t pass it, to present it i had a partner voucher and the policies said that i only have one oportunity with this voucher, Does anyone know of any way to retake the exam for second time without any pay?


    #GenesysCloud
    #Training

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    Ivan Dario Aparicio
    Comunicacion Celular S A (COMCEL)
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  • 2.  RE: Certification Voucher

    Posted 10-13-2024 01:49

    Hi Ivan,

    You can always ask your organisation for another voucher.
    Or collect enough points as a GCAP member, and redeem it for an exam voucher.
    Or participate in Community Events and get an exam voucher (choose from Prize Wall) if you win.
    Or, just buy one !

    Thanks



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    Ashiesh Sharma
    BT plc
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  • 3.  RE: Certification Voucher

    Posted 08-04-2025 06:33

    Hi,

    May I know the exact process of how to redeem points for an exam voucher. GCAP portal has been updated recently so looking for guidance on how to redeem voucher for a certification.

    Thanks.



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    Priyanka Vadapalli
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  • 4.  RE: Certification Voucher

    Posted 08-05-2025 02:19

    Hi Priyanka,

    We've recently moved platforms, so our GCAP reward redemption process has changed. For redemption of GCAP points, we request that you reach out to advocacy@genesys.com

    Regards,



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    Kameshwaran Muniswaran
    Beyond Support Analyst
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  • 5.  RE: Certification Voucher

    Posted 08-05-2025 06:18

    Hi Kameshwaran,

    I've reached out to advocacy@genesys.com asking for step-by-step guidance but no response from their end. Also mailed ClientCare@omnisourcemarketing.com regarding the certification voucher update I've ordered. No one reverted me back with correct response. 

    Regards,

    Priyanka Vadapalli.

     



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    Priyanka Vadapalli
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