Hi Kameshwaran,
I've reached out to advocacy@genesys.com asking for step-by-step guidance but no response from their end. Also mailed ClientCare@omnisourcemarketing.com regarding the certification voucher update I've ordered. No one reverted me back with correct response.
Regards,
Priyanka Vadapalli.
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Priyanka Vadapalli
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Original Message:
Sent: 08-05-2025 02:18
From: Kameshwaran Muniswaran
Subject: Certification Voucher
Hi Priyanka,
We've recently moved platforms, so our GCAP reward redemption process has changed. For redemption of GCAP points, we request that you reach out to advocacy@genesys.com
Regards,
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Kameshwaran Muniswaran
Beyond Support Analyst
Original Message:
Sent: 08-04-2025 06:32
From: Priyanka Vadapalli
Subject: Certification Voucher
Hi,
May I know the exact process of how to redeem points for an exam voucher. GCAP portal has been updated recently so looking for guidance on how to redeem voucher for a certification.
Thanks.
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Priyanka Vadapalli
Original Message:
Sent: 10-13-2024 01:49
From: Ashiesh Sharma
Subject: Certification Voucher
Hi Ivan,
You can always ask your organisation for another voucher.
Or collect enough points as a GCAP member, and redeem it for an exam voucher.
Or participate in Community Events and get an exam voucher (choose from Prize Wall) if you win.
Or, just buy one !
Thanks
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Ashiesh Sharma
BT plc
Original Message:
Sent: 10-12-2024 08:34
From: Ivan Dario Aparicio
Subject: Certification Voucher
Hi Community
the last week i took my certification exam of GCP and unfortunately i didn´t pass it, to present it i had a partner voucher and the policies said that i only have one oportunity with this voucher, Does anyone know of any way to retake the exam for second time without any pay?
#GenesysCloud
#Training
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Ivan Dario Aparicio
Comunicacion Celular S A (COMCEL)
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