NathanCorsen | 2018-05-31 16:42:24 UTC | #1
Is there a way to change the format of the Scripter. Agent Call Start Time or Scripter. Customer Call Start Time variable to only include the time without the timezone?
I am generating a URL used by a third party system using the values of the above variables to pre-fill fields inside a form. Both variables are giving an output in a format that doesn't work me. The variables stores the time zone leading into an output like this as example: 11:50 AM (+2:00). Can I modify these variables only to include the actual time (11:50 AM)?
If this isn't possible is there any workaround for achieving this?
tim.smith | 2018-06-01 02:26:53 UTC | #2
The short answer is no, not without an external integration of some sort to do the calculation for you. See some recent discussion about this in this thread: https://developer.mypurecloud.com/forum/t/script-dynamics-variable-add-minutes-to-scripter-agent-call-start-time/2836
NathanCorsen | 2018-06-01 05:52:53 UTC | #3
I have been searching on this forum and I am now using a variable that contains the DateTime in UTC format. I am using the AddHours expression within Architect to convert UTC to a local time format.
The solution is described in this article: https://developer.mypurecloud.com/forum/t/converting-utc-time-to-local-time/2370/3
tim.smith | 2018-06-01 12:44:49 UTC | #4
NathanCorsen, post:3, topic:2937
I am using the AddHours expression within Architect
I thought you were posting about using variables in Scripts, which does not offer date manipulation tools. You can do some date manipulation in Architect.
system | 2018-07-02 12:44:50 UTC | #5
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This post was migrated from the old Developer Forum.
ref: 2937