clopezm | 2020-03-11 14:02:25 UTC | #1
Hi,
I'm trying to send an email reply via API where I need to change the "from' field I'm using /api/v2/conversations/emails/{conversationId}/messages with next JSON:
{ "to": [ { "email": "destination@myemail.com", "name": "destinationName" } ], "from": { "email": "another.email.address@myEnvironment.mypurecloud.ie", "name": "another email name" }, "subject": "my new subject", "textBody": "email content", "htmlBody": "HTML email content" }
When I receive the email on destination@myemail.com, I have the original "from" email address
I have the next email configuration on purecloud: EmailAddress: (inbound email address) From Name: inboundEmailName From Email Address: Empty Reply to: Empty BCC Recipients: Empty
Can it be possible to reply the mails modifying the email 'from' address? Thanks
anon39326996 | 2020-03-11 14:11:04 UTC | #2
The from email address is changed via your email and queue configuration APIs or admin UI. It is not changed via a POST to send an actual email.
system | 2020-04-11 14:10:18 UTC | #3
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This post was migrated from the old Developer Forum.
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