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  • 1.  Change the Edge WAN IP after pairing

    Posted 05-21-2019 11:09
    No replies, thread closed.

    Hello Guys. For the Edge paring, customer would like to do the pairing before installing it in a datacenter. They will :

    • connect the Edge to Internet by example through an ADSL box on the WAN Port and connect the LAN to internal network
    • do the pairing
    • do some light testing
    • later, move the Edge into a DataCenter (and reconfigure the IP address of the Edge)

    From what I understand, WAN and LAN IP are first setup through the LCD screen when pairing the edge.

    Later LAN IP can be changed on the fly through PureCloud (https://community.genesys.com/communities/community-home/digestviewer/viewthread?MessageKey=7a63d3aa-1d4b-4045-9a8d-7a43f7f47e68&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer#bm7a63d3aa-1d4b-4045-9a8d-7a43f7f47e68).

    But looks like WAN IP can only be changed through the LCD Screen.

    Is there anything that prevent this usecase ?
    Can we change the IP address of the WAN Port of the Edge whenever we want without any impact ?

    Cheers,
    Valéry Chhoa


    #Unsure/Other

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    Valery CHHOA
    Genesys - Employees
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  • 2.  RE: Change the Edge WAN IP after pairing

    Posted 05-22-2019 14:53
    Edited by Brian Allison 05-22-2019 14:54
    No replies, thread closed.
    Hi Valery
    Once youve done your testing, and before you unplug and move the Edge, change the IP address to the new IP/subnet/gateway using the Purecloud UI ( not the LCD)
    It will update, go offline but will come back online once youve moved it and plugged it into the new site.

    Brian


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    Brian Allison
    Spark NZ Trading
    ------------------------------

    Original Message


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