Hi

My queue names include a language element.  If a caller is waiting too long in a specific language queue, I want to be able to change the queue assigned e.g. from sales_french to sales_english.  Is there a way to do this without doing another Transfer to ACD and starting the inQueue flow from the top again ?

Thanks
Karen
#Unsure/Other

------------------------------
Karen Burke-Duggan
British Telecommunications PLC
------------------------------

https://help.mypurecloud.com/articles/set-skills-action/

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 01-25-2023 05:39
From: Karen Burke-Duggan
Subject: Changing assigned queue from an InQueue flow

Hi

My queue names include a language element.  If a caller is waiting too long in a specific language queue, I want to be able to change the queue assigned e.g. from sales_french to sales_english.  Is there a way to do this without doing another Transfer to ACD and starting the inQueue flow from the top again ?

Thanks
Karen
#Unsure/Other

------------------------------
Karen Burke-Duggan
British Telecommunications PLC
------------------------------

Hi Melissa
Thanks for the link but it was a change of queue itself I was looking for, rather than the skills attached to the call.

------------------------------
Karen Burke-Duggan
British Telecommunications PLC
------------------------------

Original Message:
Sent: 01-25-2023 09:06
From: Melissa Bailey
Subject: Changing assigned queue from an InQueue flow

https://help.mypurecloud.com/articles/set-skills-action/

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 01-25-2023 05:39
From: Karen Burke-Duggan
Subject: Changing assigned queue from an InQueue flow

Hi

My queue names include a language element.  If a caller is waiting too long in a specific language queue, I want to be able to change the queue assigned e.g. from sales_french to sales_english.  Is there a way to do this without doing another Transfer to ACD and starting the inQueue flow from the top again ?

Thanks
Karen
#Unsure/Other

------------------------------
Karen Burke-Duggan
British Telecommunications PLC
------------------------------

Then use a transfer to acd

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 01-25-2023 09:30
From: Karen Burke-Duggan
Subject: Changing assigned queue from an InQueue flow

Hi Melissa
Thanks for the link but it was a change of queue itself I was looking for, rather than the skills attached to the call.

------------------------------
Karen Burke-Duggan
British Telecommunications PLC

Original Message:
Sent: 01-25-2023 09:06
From: Melissa Bailey
Subject: Changing assigned queue from an InQueue flow

https://help.mypurecloud.com/articles/set-skills-action/

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 01-25-2023 05:39
From: Karen Burke-Duggan
Subject: Changing assigned queue from an InQueue flow

Hi

My queue names include a language element.  If a caller is waiting too long in a specific language queue, I want to be able to change the queue assigned e.g. from sales_french to sales_english.  Is there a way to do this without doing another Transfer to ACD and starting the inQueue flow from the top again ?

Thanks
Karen
#Unsure/Other

------------------------------
Karen Burke-Duggan
British Telecommunications PLC
------------------------------