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  • 1.  Changing start day of week in reporting

    Posted 01-08-2024 09:28
    No replies, thread closed.

    Hello.

    My reporting is current picking up Sunday as the start of the week, however I need this to be Monday. Its Monday in the Management unit and my browser is set to English UK.

    Does anyone know how to change this?

    Thanks in advance :)

    Doug.


    #Reporting/Analytics

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    Doug Sear
    BUTLINS LIMITED
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  • 2.  RE: Changing start day of week in reporting
    Best Answer

    Posted 01-14-2024 23:05
    No replies, thread closed.

    The management unit setting is only for WFM, not the other performance views.  Here is the idea for it: Customizable days of the week (eg Mon-Sun | Genesys Cloud Ideas Portal (aha.io)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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