Genesys Cloud - Main

Dear @Genesys Community  When a chat is transferred to an agent, the customer immediately sees a system-initiated message in the chat window indicating that the agent has joined - even before the agent sends any actual message.

I had already raised this issue earlier, and the portal update mentioned it would be resolved by mid of this month. However, I am still observing the same behavior.

Could you please confirm the current status of this fix and let us know if there is an updated timeline?

Thanks,

Haridass

Hello Haridass, 

Do you have a case number so I can look into this?

Cheers,