Dan_Fontaine | 2020-12-08 22:21:33 UTC | #1
I understand that for an agent to initiate co-browse with a Chat you must use Widget 1.0.
But can you use Voice Co-Browse (https://developer.mypurecloud.com/api/cobrowse/index.html#co_browse_with_voice_example) and Chat Widget 2.0 on the same page? That is, if a web visitor doesn't start a chat, can the button to start a co-browse still be there and be used?
tim.smith | 2020-12-08 22:34:14 UTC | #2
WebChat v1/1.1 and WebChat v2 are mutually exclusive. It might work in the same page, but that's not a supported configuration. If they do conflict with each other, you could get creative with iframes or lazy-loading the scripts to keep them apart and only use whichever you need based on the user's activity.
Dan_Fontaine | 2020-12-09 12:54:44 UTC | #3
Got it. So, actually the rule is you can't have: <script src="https://apps.mypurecloud.com/webchat/jsapi-v1.js" type="text/javascript"></script> AND ` <script src="https://apps.mypurecloud.com/widgets/9.0/cxbus.min.js" ...>` "loaded/active" in the browser at the same time.
system | 2021-01-09 12:54:45 UTC | #4
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