Hello! I work on the articles for our companies chat bot and I was curious if any of you have any good chat bot or article development classes I could check out (doesn't have to be free) We're looking to make more complex articles and a class would really help with that.

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Jane Palombi
American Specialty Health
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Hey Jane,

Great question! Are you looking for a general best practice resource on developing knowledge articles for chat bots, or something that is Genesys DX specific?

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Anthony Romero
Genesys - Employees
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Original Message:
Sent: 06-14-2022 16:25
From: Jane Palombi
Subject: Chat bot article development

Hello! I work on the articles for our companies chat bot and I was curious if any of you have any good chat bot or article development classes I could check out (doesn't have to be free) We're looking to make more complex articles and a class would really help with that.

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Jane Palombi
American Specialty Health
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Hi Jane,

Following up on this, just in case it might be helpful, here is a Practical Guide to Mastering Bots.

Might not be quite what you are looking for, but figured would send it over just in case.

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Anthony Romero
Genesys - Employees
------------------------------

Original Message:
Sent: 06-14-2022 16:25
From: Jane Palombi
Subject: Chat bot article development

Hello! I work on the articles for our companies chat bot and I was curious if any of you have any good chat bot or article development classes I could check out (doesn't have to be free) We're looking to make more complex articles and a class would really help with that.

------------------------------
Jane Palombi
American Specialty Health
------------------------------