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  • 1.  Chat Bot Launcher

    Posted 03-26-2024 10:18

    Hi, 

    How can we disable or hide the Chat bot on our website based on the schedule? 

    Thanks


    #DigitalChannels

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    Rechelle McConnell
    CHRISTIAN BROADCASTING NETWORK
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  • 2.  RE: Chat Bot Launcher

    Top 25 Contributor
    Posted 03-26-2024 22:48

    Hi Rechelle

    The display of the widget is controlled by your website's business logic, not by Genesys. So your website would have to hide it after hours. Now your website could use Genesys API's to retrieve a schedule, and then make decision based on that retrieved results as an option. But really it is your website that controls the display of the launcher.



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    Anton Vroon
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    Original Message


  • 3.  RE: Chat Bot Launcher

    Posted 30 days ago

    Thank you Anton. I'll pass this info to our developer.



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    Rechelle McConnell
    CHRISTIAN BROADCASTING NETWORK
    ------------------------------

    Original Message


  • 4.  RE: Chat Bot Launcher

    Posted 03-27-2024 07:37

    Hi Recehelle,

    We do this using JS on the source code. So, if is out of hours then we display a page with chat hours. Otherwise, we display the chat widget. 



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    Matthew Raleigh
    Thermo Fischer CRG
    Sr. IT COMM Eng.
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    Original Message


  • 5.  RE: Chat Bot Launcher

    Posted 30 days ago

    Thank you, Matthew. I don't know how to do this but I'll check it out.



    ------------------------------
    Rechelle McConnell
    CHRISTIAN BROADCASTING NETWORK
    ------------------------------

    Original Message


  • 6.  RE: Chat Bot Launcher

    Posted 29 days ago

    Rechelle, The page to see what Matthew is discussing is located here: Thermo Fischer Contact Us Chat



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    Kevin Brown
    Miratech, Inc
    United States
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    Original Message


  • 7.  RE: Chat Bot Launcher

    Posted 25 days ago

    Rechelle, im not pushing this product, but it is something you could look at to be able to manage your Web deployments with ease.
    https://trueengage.com/genesys

    They are on the AppFoundry also.
    They created a very friendly UI to setup when what is displayed and you can also have multiple channels via the same Web widget. (WebRTC calling, Callbacks etc)



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    Dewald Smit
    Altron Systems Integration a Division of Altron TMT (Pty) Ltd
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    Original Message


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