Hi Community,
We use web chat to initiate a Google Dialogflow chatbot that eventually connects to a live agent. Is there a way to display the estimated wait time to the user when the interaction transfers to the queue? The only thing I could find in the resource center was referencing Messages and not Chats.
#ArchitectureandDesign#DigitalChannels#SystemAdministration------------------------------
Nichole Conway
State of Missouri - Family Support Division
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