Duong,
Genesys Cloud CX questions are best asked on this forum:
https://community.genesys.com/communities/genesyscloudcx?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4However, yes Genesys Cloud CX support integration to 3rd party chat vendors. The most common integration point is the Open Messaging API:
https://developer.genesys.cloud/commdigital/digital/openmessaging/ which uses Webhooks. Alternatively they would use our Web Messaging API:
https://developer.genesys.cloud/commdigital/digital/webmessaging/ which uses Websockets and APIs.
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Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com------------------------------
Original Message:
Sent: 11-24-2022 09:07
From: Duong Phan
Subject: Chat protocols
Dears !
We are using a chat application of a vendor. They support webhook and API.
Could we integrate this chat with Genesys Cloud CX?
Please help.
John,
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Duong Phan
Individual Only Contact Account
Original Message:
Sent: 09-14-2022 08:32
From: Ginger Alford
Subject: Chat protocols
Hi Sudherson! I reached out to Product Management and here is the answer to your question:
https://docs.genesys.com/Documentation/PSDK/9.0.x/Developer/WebMediaServer
Here's the snippet:
- Basic Chat is for agent applications.
- Flex Chat is specifically designed for customer-facing applications.
Please let me know if you have any other questions. Thanks!
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Ginger Alford
Program Manager, Product Strategy & Operations
Genesys - Employee
Original Message:
Sent: 08-28-2022 02:55
From: Sudherson Nadar
Subject: Chat protocols
Hi Team,
I am not able to figure out the difference between Basic & Flex chat protocols.
Kindly put up your words, thanks well in advance.
#DigitalChannels
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Sudherson Nadar
mokSa Technologies India Private Limited.
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