PureConnect

 View Only
Discussion Thread View
  • 1.  Chat Widget Issue

    Posted 08-24-2022 11:08
    I have an SSL cert issue when setting up a webchat widget. When I load the site, it gives an error in the console that says:

    "GET https://servername.com:8019/icws/connection/features 
    net::ERR_CERT_AUTHORITY_INVALID"

    The widget does not appear. I'm not using a reverse proxy with this configuration. I do see that there is an invalid cert when I go to the path (servername.com:8019/icws/connection/features) but I'm not sure how to fix this. Does anyone have an idea?
    #AskMeAnything(AMA)
    #Unsure/Other

    ------------------------------
    Chudi Igboemeka

    Start.ca
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources