mahesh_pillai | 2021-11-01 17:59:54 UTC | #1
Hi,
We are using v2 widget chat and this code works fine perfectly when we run it locally. but has issues when we are hosting it in azure app service. It works intermittently. Sometimes the widget gets invoked and sometimes it doesn't.
Regards, Mahesh
anon39326996 | 2021-11-01 20:38:01 UTC | #2
Would you be able to provide any errors you are seeing? As it seems to be possibly environmental or be a configuration issue, it may be best to create a support ticket.
somik.mukherjee | 2021-11-02 12:28:51 UTC | #3
Hi Mahesh,
Try to run the widget via developer.genesys.cloud using webchats and see if you are able to reproduce the same. If so, then share the error/details as suggested. Sometimes your application firewalls do block some traffic causing this to happen. To eliminate this scenario, you need to test your widget on Genesys cloud platform exclusively.
Thanks, Somik Mukherjee
system | 2021-12-03 12:29:42 UTC | #4
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