Edi1000za | 2024-01-22 14:47:13 UTC | #1
Hello, everyone! Please I need help. We are implementing the Genesys chatbot for WhatsApp from scratch without using intents, we will use buttons. We found no clear material to begin this process. Would you have any indication of where we can find specific study material for chatbots or would you tell us the first steps for creating flows?
msassoon | 2024-01-22 16:37:06 UTC | #2
There are some recommendations here https://help.mypurecloud.com/articles/best-practice-recommendations-for-building-bots-in-architect/ or there is training from our Beyond team here https://beyond.genesys.com/explore/course/genesys-cloud-cx-aibots-build-a-digital-bot-for-inbound-message-flows
Edi1000za | 2024-01-23 12:19:55 UTC | #3
Thanks @msassoon for the answer. I will check the links sent.
system | 2024-02-23 12:20:48 UTC | #4
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