Genesys Cloud - Main

Hi everyone, I have noticed when using the checkbox button action inside a script to be able to trigger either an input or text values to be shown or hidden has a delay when clicking the checkbox action. I have reported this to Genesys, I was able to work around it by using a button, but wanted to share if anyone sees this and wonders, I have done quite a bit of testing, regardless of agent role, and latency (which I am pushing 1gb speeds up), there is no reason for that checkbox action to have a 3 to 4 second delay after clicking it. 

Thanks,

I don't see anything in documentation about a built-in delay, but you can't expect the interface to be constantly looking at the screen for changes like a button press.  I suspect that there is a 5 second refresh and you probably are catching it mid check.  Makes sense to me, but you can open a ticket and see.   You might try something simple by having the button change color or something visible that does not involve hiding and appearing.  Let us know what support tells you. 

Hi everyone, I have noticed when using the checkbox button action inside a script to be able to trigger either an input or text values to be shown or hidden has a delay when clicking the checkbox action. I have reported this to Genesys, I was able to work around it by using a button, but wanted to share if anyone sees this and wonders, I have done quite a bit of testing, regardless of agent role, and latency (which I am pushing 1gb speeds up), there is no reason for that checkbox action to have a 3 to 4 second delay after clicking it. 

Thanks,

Hi Carl, I have tried clicking the checkbox multiple times, with waiting, not waiting, it clearly has a delay in it which is a painful experience. The button replacement resolved it but I did open a ticket about it with Genesys to pass on to their DEV team, I don't think it should be that slow, not a very good user experience unfortunately. I'll let you know what they say.

I don't see anything in documentation about a built-in delay, but you can't expect the interface to be constantly looking at the screen for changes like a button press.  I suspect that there is a 5 second refresh and you probably are catching it mid check.  Makes sense to me, but you can open a ticket and see.   You might try something simple by having the button change color or something visible that does not involve hiding and appearing.  Let us know what support tells you. 

Hi everyone, I have noticed when using the checkbox button action inside a script to be able to trigger either an input or text values to be shown or hidden has a delay when clicking the checkbox action. I have reported this to Genesys, I was able to work around it by using a button, but wanted to share if anyone sees this and wonders, I have done quite a bit of testing, regardless of agent role, and latency (which I am pushing 1gb speeds up), there is no reason for that checkbox action to have a 3 to 4 second delay after clicking it. 

Thanks,