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  • 1.  Checking Agent Available with Skill

    Posted 04-28-2022 02:15
    No replies, thread closed.
    Hi Team -

    We currently use a custom Data Action (we refer to it as a 'NoAgent check') which checks the number of Agents in a specified Queue with a Routing Status of either Idle, Interacting or Communicating; if the result returned is > 0, then call continues to the Queue, otherwise the alternate (No Agent available) path is taken.

    We now want to do a similar check but also include checking for a specified Skill, however we're having some challenge finding a suitable API call. Would be happy to look at Queue and Skill separately, but ideally use the Queue/Skill in combination.

    Any thoughts?

    Thanks in advance,
    Mal.
    #Routing(ACD/IVR)

    ------------------------------
    Thanks and regards,
    Malcolm Green
    Nexon Asia Pacific Pty. Ltd.
    malcolm.green@nexon.com.au
    ------------------------------


  • 2.  RE: Checking Agent Available with Skill

    Posted 04-28-2022 15:43
    No replies, thread closed.
    Hi Malcolm,

    You can try to use API
    /api/v2/routing/queues/{queueId}/members with filter by profile skill or by skill

    ------------------------------
    Taras Buha
    taras@noralogix.com
    www.noralogix.com
    ------------------------------

    Original Message


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