anon8192254 | 2021-02-07 22:55:25 UTC | #1
Hi Team,
My customer wanted to cherry pick (self assign ) emails from queue and work on it similar to workbin so that they can pick and choose emails in queue rather than emails getting pushed to them. I could not find any roles assisting this feature. Do we have this feature in genesys cloud today ? If so how do we accomplish this ?
Thanks, Thiru
system | 2021-03-10 23:03:46 UTC | #2
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