I have not yet. When I get some spare time. Lol.
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Martin Bunting
i3Vision Technologies Inc.
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Original Message:
Sent: 02-16-2021 17:26
From: Vaun McCarthy
Subject: Cherry picking API
Thanks Martin, yes that's it - thanks. It was the "assign" word I wasn't looking for. Have you used this?
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Vaun McCarthy
NTT New Zealand Limited
Original Message:
Sent: 02-16-2021 16:45
From: Martin Bunting
Subject: Cherry picking API
Hopefully this is what you are looking for,
Under Conversations > Assign
/api/v2/conversations/{conversationId}/assign
POST
: Attempts to manually assign a specified conversation to a specified agent. Ignores bullseye ring, PAR score, skills, and languages.
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Martin Bunting
i3Vision Technologies Inc.
Original Message:
Sent: 02-16-2021 15:05
From: Vaun McCarthy
Subject: Cherry picking API
Hi guys
I thought I saw that they'd released a cherry picking API to let us pick an interaction from queue and direct to a user or ourselves. But I'm drawing a blank trying to find that. Has anybody used it and can point me to it please?
#PlatformAdministration
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Vaun McCarthy
NTT New Zealand Limited
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