I'm curious if anyone has been experiencing the Chrome "Aw, Snap Something went wrong while displaying this webpage. Error code: Out of Memory" while using Genesys Cloud lately.  For about the last 2 weeks, we have had many users reporting this from their Genesys Cloud tab.  It's occurred when logging in and during calls. We are using the WebRTC phone but we don't use the WebRTC Media Helper.  We have a case open with Customer Care that we are working through. But if anyone is seeing this lately or has previous experience with this, then please let me know.

#Unsure/Other

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Russell Clark
Kohl's Inc.
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Russel, did you get any console and network logs?  It doesn't look like you have a lot of extensions loaded.  What about web protection software on the system to monitor web traffic?

I'm curious if anyone has been experiencing the Chrome "Aw, Snap Something went wrong while displaying this webpage. Error code: Out of Memory" while using Genesys Cloud lately.  For about the last 2 weeks, we have had many users reporting this from their Genesys Cloud tab.  It's occurred when logging in and during calls. We are using the WebRTC phone but we don't use the WebRTC Media Helper.  We have a case open with Customer Care that we are working through. But if anyone is seeing this lately or has previous experience with this, then please let me know.

#Unsure/Other

------------------------------
Russell Clark
Kohl's Inc.
------------------------------

I haven't been able to collect and console or network logs.  Genesys confirmed that are some other incidents have reported with the same issues and this is now a known issue.

We have found our users don't get the out of memory error when using "Time Travel" URL to access the Purecloud UI version number 10.191.0

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Russell Clark
Kohl's Inc.

Original Message:
Sent: 02-23-2024 10:03
From: Robert Wakefield-Carl
Subject: Chrome: Out of Memory Error

Russel, did you get any console and network logs?  It doesn't look like you have a lot of extensions loaded.  What about web protection software on the system to monitor web traffic?

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-13-2024 10:25
From: Russell Clark
Subject: Chrome: Out of Memory Error

I'm curious if anyone has been experiencing the Chrome "Aw, Snap Something went wrong while displaying this webpage. Error code: Out of Memory" while using Genesys Cloud lately.  For about the last 2 weeks, we have had many users reporting this from their Genesys Cloud tab.  It's occurred when logging in and during calls. We are using the WebRTC phone but we don't use the WebRTC Media Helper.  We have a case open with Customer Care that we are working through. But if anyone is seeing this lately or has previous experience with this, then please let me know.

#Unsure/Other

------------------------------
Russell Clark
Kohl's Inc.
------------------------------

I'm curious if anyone has been experiencing the Chrome "Aw, Snap Something went wrong while displaying this webpage. Error code: Out of Memory" while using Genesys Cloud lately.  For about the last 2 weeks, we have had many users reporting this from their Genesys Cloud tab.  It's occurred when logging in and during calls. We are using the WebRTC phone but we don't use the WebRTC Media Helper.  We have a case open with Customer Care that we are working through. But if anyone is seeing this lately or has previous experience with this, then please let me know.

#Unsure/Other

------------------------------
Russell Clark
Kohl's Inc.
------------------------------