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  • 1.  Click To Dial for Chrome Extension Genesys Cloud

    Posted 06-26-2025 09:27
    No replies, thread closed.

    Hi all,

    My customer want use the chrome extension Genesys Cloud for Chrome.

    Earlier he had Genesys Cloud for windows, configured as default app to managed the URL tel:. We deleted this settings on Windows.

    He installed the extension. Now when he click on a phonenumber on the webpage, the chrome extension was not used to make the call. We can see a alert, sending by windows, to choose the default app.

    Anyone has had this problem? Do you know if there is another setting to change?

    With a new laptop, we don't have this issue, the chrome extension is used for the click to dial.

    Thank you in advance for your help.


    #Implementation
    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Romuald Goux
    Delivery Engineer
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  • 2.  RE: Click To Dial for Chrome Extension Genesys Cloud
    Best Answer

    Posted 06-26-2025 11:30
    No replies, thread closed.

    Hi Romuald,

    Hopefully someone else in the community can help if they have had this issue before, but it might be worth raising a case with Genesys Product Support to look into this, they may need Network and Console Logs from the browser to check what is happening when the phone number is clicked.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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