Mark_Mathis | 2019-07-19 14:47:56 UTC | #1
Hi, I have a customer you wishes to implement click to dial functionality in an in house web application. I read in an older post (I believe middle of 2017), that WebRTC phones did not support placing calls using the API. I am just checking if this is currently supported (June 2018)?
Thanks. Mark Mathis
tim.smith | 2018-06-21 20:54:02 UTC | #2
Nice timing! Ask again in a week or so for an official "yes". :slight_smile: Pre-release documentation is here as of today: https://developer.mypurecloud.com/api/webrtcsdk/
Mark_Mathis | 2018-06-28 14:38:13 UTC | #3
Hi Tim, To expand on this, (and to give me a reality check), my belief to place a call it is necessary for the user to be authenticated (Authorization Code Grant) and not just the application (Client Credentials Grant). It is not possible for the application to place a call on behalf of the user. Is this correct?
tim.smith | 2018-06-28 14:40:17 UTC | #4
Correct, client credentials has no user context and cannot place or receive calls. Users can authenticate using an implicit, auth code, or SAML2 bearer grant.
system | 2018-07-29 14:40:20 UTC | #5
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