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How to use other format media files in cloud architect? media extension like *.opus

Hello Madurai,

Could you elaborate a little bit more with what you are trying to accomplish?

How to use other format media files in cloud architect? media extension like *.opus

Hi Jason,

CX Architect accepting .wav files to upload in the user prompts.I need to use *.opus prompts and how to achieve it?

Hello Madurai,

Could you elaborate a little bit more with what you are trying to accomplish?

How to use other format media files in cloud architect? media extension like *.opus

Hello Madurai,

Thank you for that additional context. Unfortunately, based on this Resource Center article, we only allow .WAV audio files to be uploaded at this time. If you would like to see other file formats be allowed, Genesys encourages you to register your request through the Product Ideas Lab.

To Access the Product Ideas Lab and add your idea:

1. Sign in to the Genesys Knowledge Network.
2. On the Product Ideas Lab section, click Browse and Submit Ideas.
3. From the Product Ideas Lab, click Add a Product Idea.

Hi Jason,

CX Architect accepting .wav files to upload in the user prompts.I need to use *.opus prompts and how to achieve it?

Hello Madurai,

Could you elaborate a little bit more with what you are trying to accomplish?

How to use other format media files in cloud architect? media extension like *.opus