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  • 1.  co-browse permissions control

    Posted 06-12-2025 10:30
    No replies, thread closed.

    We want to enable co-browse so agent can view customer page (messenger).  However, is there a way to turn off "request Control" so agent can't even offer that?  its a securtiy concern for us.


    #PlatformAdministration

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    Clayton Curtis
    Tech manager
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  • 2.  RE: co-browse permissions control
    Best Answer

    Posted 06-12-2025 10:53
    No replies, thread closed.

    found answer to own question, but it is on the deployment, not role based.  (in case anyone else has same question)



    ------------------------------
    Clayton Curtis
    Tech manager
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