Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Coaching Appointments

    Posted 08-28-2020 11:33
    No replies, thread closed.
    Hi,

    When a Quality Administrator sets up a coaching appointment,  does this update the Agents schedule so the WFM team can see all the appointments that have been set up?

    Thanks,

    Darren
    #Ask Me Anything (AMA)
    #QualityManagement

    ------------------------------
    Darren Leahy
    Wren Data Ltd
    ------------------------------


  • 2.  RE: Coaching Appointments

    Posted 08-29-2020 09:42
    No replies, thread closed.
    Not currently; however, that idea is covered under: https://genesyscloud.ideas.aha.io/ideas/CLDIG-I-583

    ------------------------------
    Jay Langsford
    Senior Director, Workforce Optimization Engineering
    ------------------------------

    Original Message


Related Content