maheshp93 | 2023-05-25 13:51:44 UTC | #1
Hello Everyone,
I'm trying to do certain customization when a cobrowse session is initiated by an agent. Wanted to know if there is any topic for the event of CoBrowse initiated by agent which is supported by triggers. So all I am trying to do is to create a trigger with the event of agent initiating a cobrowse session from chat. I have looked at the available topics documentation (https://developer.genesys.cloud/notificationsalerts/notifications/available-topics) and the topics available for the cobrowse event doesn't seem to be supported by triggers. Is there a way we can create a trigger to listen to cobrowse initiation event?
Thanks and Regards, Mahesh
Ebenezer_Osei | 2022-11-21 19:54:16 UTC | #2
Hello,
Currently, there is no support for Cobrowse process automation triggers. If WebSocket doesn't fit your use case, I recommend you share your use case at: https://genesyscloud.ideas.aha.io/
Best
maheshp93 | 2022-11-21 23:20:05 UTC | #3
Thanks @Ebenezer_Osei for your response. Yes, Websocket fits my use case but didn't want much changes to be done on the UI (website). Hence, was checking other options. Anyways, thanks again.
Regards, Mahesh
system | 2022-12-22 23:20:22 UTC | #4
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