Dustin_Battistone | 2022-06-21 18:41:12 UTC | #1
I have searched a bit but not finding much info on the subject. I have a Common Module built to collect some user input and provide account information back to the Call Flow. If I have the Collect Input action in the main flow, it works. If I move the action to a Common Module though, it fails. I added Play Audio tasks after collecting the input to determine which path is taken (success/failure), and it doesn't even get to that point. It plays the default "Sorry, an error has occurred" audio and ends the flow.
MelissaBailey | 2022-06-21 19:30:31 UTC | #2
Play audio & collect input work in a common module. Can you show exactly what's in your common module? Otherwise file a ticket with support so they can dig into the logs to see what caused your specific failure
Dustin_Battistone | 2022-06-21 19:38:06 UTC | #3
It's a Common Module where the first step takes in a "Member Number". I don't hear the "Success" OR "Failure" Audio steps I put in after the entry, just the default "Error" prompt. I even turned on "Verification" for the Collect Input step, and it doesn't provide that menu either.
MelissaBailey | 2022-06-21 19:49:52 UTC | #4
Is Common.memberInput an input to the flow? What about the variable you're using as the maximum loop count?
Dustin_Battistone | 2022-06-21 20:20:11 UTC | #5
No, Common.memberInput is not an input to the flow. I tried using a Task.memberInput variable here as well. The Common.maxAttempts variable is an input to the flow, which is set to 3. There is also an Initial Value set at 3 on it.
I can only imagine I'm missing something basic here, but with the simplicity of the flow I am not seeing it yet.
Dustin_Battistone | 2022-06-21 22:07:51 UTC | #6
I just checked again and it's working...?!? I haven't changed a thing in 2 days but it's working now. Doesn't matter I guess, as long as it is working I am good. You can close this thread.
Ebenezer_Osei | 2022-06-22 13:10:15 UTC | #7
This post was migrated from the old Developer Forum.
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