allanchiu.sh | 2024-01-16 07:30:54 UTC | #1
I want to customer to input their sn, for the alphabet just input "", I tried to use collect input, whether i select Accept just '' or not. It doesn't work and goes to failure branch. I don't what is wrong with that. Then submit this topic for help
IntegrationsRUs | 2024-01-17 15:41:24 UTC | #2
I am seeing the same issue. It appears there is no way to have the Collect input actually collect * as a valid option whereas a menu does allow for that. This seems like either a bug or a design flaw.
Alex Johnson achieve cx
allanchiu.sh | 2024-01-17 00:50:42 UTC | #3
Yes, i asked Genesys guys to test with same result. Then i will try to submit the case to care team for help.
IntegrationsRUs | 2024-01-18 23:38:34 UTC | #4
I think it is fixed or something changed because it is working better for me now. When I check the Accept just "*", it is included in the response value.
system | 2024-02-18 23:38:45 UTC | #5
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